Our feedback

By 12th December 2019Insights

At IAM RoadSmart, we want our services to be of the highest possible standard, and for our training courses to set the industry standard for on-road training.

Three years ago we began asking our training course delegates for their opinions, to find out if there were any ways in which we could improve. Following their feedback, we have continued to make ongoing enhancements to our courses and customer support, and the benefits are evident in the feedback we receive.

We’re proud to say that in 2019 we were…

Rated 5* in ‘overall experience’ by 91% of delegates


Rated 5* for ‘professionalism of trainers’ by 98% of delegates

Thank you to everyone who rated us. Check out some of the other feedback we get from drivers…

It made an immediate impact on my driving and I hope to continue to put these lessons into practice. I really did think it was very worthwhile.


Really enjoyable and informative session with some excellent advice given by the trainer.


I thought my trainer was very good and the instruction delivered very practical and beneficial. Plenty of suggestions that I will be putting into practice.


After driving for 30+ years the feedback was constructive and informative without seeming like highlighting flaws in my driving. Overall a positive and helpful experience.


I highly recommend IAM RoadSmart. The roads would be a much safer place if more drivers take this course.


Excellent trainer who explained the important points in a very conversational way which I will both remember and implement. 5 stars.


All our training is backed by our 60-year heritage as the UK’s leading independent road safety charity, but we don’t always get it right. After listening to feedback, we’ve recently updated our booking process and communications so that drivers are kept up to date about any training they take with us. We’re confident that this process will be even smoother going into the new year.

If you’d like to see the benefits we could bring to your fleet, contact us today to learn more about our fleet risk management and training solutions – from licence checking to on-road training.

See our full range of courses for more information.

Peter Williams

Author Peter Williams

Marketing Executive at IAM RoadSmart

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