Privacy Policy | IAM RoadSmart

IAM RoadSmart is the trading name of all businesses owned by The Institute of Advanced Motorists Limited.

IAM RoadSmart is a registered UK charity formed in 1956, spending more than 60 years making our roads safer by improving driver and rider skills through coaching and education.

Here at IAM RoadSmart we are committed to protecting your privacy. We comply with the principles of the General Data Protection Regulation (GDPR) and aim to maintain consistently high levels of best practice in our processing of personal data.

This Privacy Notice covers IAM RoadSmart in relation to the collection and use of the information you give us. We may change this Policy from time to time. If we make any significant changes we will advertise this on the website or contact you directly with the information. Please check this page occasionally to make sure you are happy with any changes.

If you have any questions about this Notice or concerning your personal information please contact us using the details provided at the bottom of this Notice.

A list of the companies within the IAM RoadSmart Group can be obtained from us at the contact address below.

IAM RoadSmart and affiliated local groups aim to be very clear when we collect your personal data and will not do anything you wouldn’t reasonably expect in order to provide the products and/or services that you request, to communicate with you, and to personalise our information we send to you.

We will process your personal data because it is necessary for the performance of a contract. For example, if you purchase a driving course or for the mailing of membership magazines.

We may process personal data because it is in our legitimate interests to do so, which may include some or all of the following:

to monitor and protect the health and safety of you, other customers, our staff and third parties
to monitor and protect the security (including network security) of the Company, of you, other customers, our staff and others
to provide the information or service requested by you, and given that you have made the request, would presume that there is no prejudice to you in our fulfilling your request
to better understand how people interact with our websites
where the processing enables us to enhance, modify, personalise or otherwise improve our services / communications for the benefit of our customers
to provide communications which we think will be of interest to you

We will use your personal information in a number of ways which reflect the legal basis applying to processing of your data.

We ask for your postal address, contact number, and email address to enable us to contact you in relation to an enquiry you have made, member benefits, relevant products or services you have purchased or are interested in, if there is a problem with your order, or there is another genuine reason for doing so. If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details encrypted and secure.

Occasionally, we may also use the information we collect to notify you about new or existing IAM RoadSmart services, products and special offers we think you’ll find valuable.

We may ask for additional information from you in order to deliver the specific product or service purchased.

As required by the General Data Protection Regulation, we follow strict security procedures in the storage and disclosure of information you have provided to us. You have the right to object to this processing. Please bear in mind that if you object this may affect our ability to deliver the products and services you have requested.

IAM RoadSmart will not share your details to third parties except:

where we have your permission;
where we are required to deliver your product or service;
where we are required by law and by law enforcement agencies, judicial bodies, government entities, tax authorities or regulatory bodies around the world;

Third parties may deliver some of our products to you or provide all or part of the service requested by you. In these instances, whilst the information you provide will be disclosed to them, it will be kept secure, it will only be used for the administration of the service provided and to maintain management information for business analysis. In order to deliver these products and services, IAM RoadSmart may utilise the following third parties:

3^rd Party Services	Information shared and reason for doing so
Insurance Services	IAM RoadSmart may pass your contact details onto a 3rd party so that they can contact you with details of the exclusive ‘IAM members-only’ insurance services they offer
Print & Mailing Services	IAM RoadSmart pass your name and contact details to a 3rd party as they print and mail out all our membership renewal packs and reprinted membership cards
Merchandising Services	IAM RoadSmart may pass your name and contact details onto a 3rd party as they fulfil all of our branded merchandise and clothing orders that you order from IAM RoadSmart
Print & Mailing Services	IAM RoadSmart may pass your contact details onto a 3^rd party who print and mail all of our course packs, certificate packs, reprinted membership cards, duplicate certificates, gift vouchers and any other printed materials relating to your IAM membership
Publishing & Mailing Services	IAM RoadSmart may pass on your name and address to these companies so that they can post you the membership magazine three times a year
Emailing Services	IAM RoadSmart may pass your contact name and email address to a 3^rd party in order to send your newsletter to your chosen email address. You will receive this newsletter if you are a group member with a designated group role. As such your receipt of this newsletter is regarded as imperative for your role within your group and the wider business. If you do not hold a role as described above, you have the option to opt out of receiving it
Marketing Platform Services	IAM RoadSmart may pass your contact information to a 3^rd party if you have been identified as potentially being interested in our services or products in the recent past. You have the option to opt-out of all future mailings with IAM RoadSmart and all companies operated under that name
Member Communication Services	IAM RoadSmart may pass your contact information to a 3rd party in order to contact members via telephone where renewals have lapsed or when IAM RoadSmart require communication for other membership activities and for general enquiries
IAM local groups, examiners & trainers	IAM RoadSmart may pass on your details to the local IAM groups, examiners and trainers so that they may deliver your course or advise you of their local events and activities
Research Bodies	IAM RoadSmart may share the information you give us, with approved research bodies in an anonymised and/or pseudonymised format. You will not be personally identifiable from any such data. The research body will perform evaluations of our products or conduct road safety related research on our behalf
Licence Checking and Risk Assessment Providers	IAM RoadSmart may pass your details to providers of services such as licence checking and online driver risk assessments, where this is necessary for the delivery of corporate risk management solutions